Returns and Exchanges
At VIDA, we want you to feel confident in every piece you wear.
If something isn’t right, we’re here to help.
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
To start a return or exchange, please contact us with your order number and reason for the request. Once your request is approved, we’ll provide the next steps.
Please note:
+Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.+
+Original shipping fees are non-refundable.+
+Exchanges are subject to product availability.+
We take pride in the quality of our pieces and want every order to reflect what VIDA stands for.
Click the button below to visit the UPS tracking page. Enter the tracking number from your shipping confirmation email to view the latest updates on your order. If you haven't received a tracking number yet, your order may still be processing. If you need assistance, please don't hesitate to contact our support team.